Thursday, April 20, 2006

Regarding that big bookcase - and the incorrect shipment. A very nice lady called me and let me know that they were re-shipping the correct item immediately, and had dispatched a special pickup for the other item within 2 days. She had given me a 10% refund on the item for my trouble, and when she found out that I had to buy an $8 roll of strapping tape to repair the box enough for the return trip, she gave me an additional $10 off.


OK, I like them again.